Shipping Information

We know that our products carry many expectations of every consumer. Some people in love will customize their floral products to us a year or even longer in advance. There are also some customers who need to receive the product in a short time for some reason.

We fully understand both situations. Therefore, we will contact the customer as soon as possible after receiving the paid order to get the delivery time they want. Click to learn about our order process. 

Shipping & Delivery Solutions

* We accept expedited processing of orders, please contact us for specific details. We will not add any fees except in extremely special circumstances.

Tracking

You will receive an email when your order is shipped out, your tracking number and tracking website will be provided. The tracking number will be active within 24 hours, and this may take longer during events or holidays. Besides it, you can feel free to contact us through our official contact channel, click to learn more.

If you are unable to track your package properly, please contact us and we will resolve the issue within 24 hours.

Delivery delay or time-out

We rarely have issues with delayed or time-out deliveries. Due to uncontrollable factors such as weather or customs inspection and so on, you may experience delivery delays but our Support Team will make all efforts to get your package to you as soon as possible. Trust us.

Note

Fees: Except for extremely special extreme circumstances, we will not charge additional packaging and transportation fees.

Packaging: We will carry out a targeted packaging solution according to the characteristics of the product, so as to prevent the product from being damaged to the greatest extent.