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• About size measurements: We use mean or median to calculate flower length and width, not branch extension or maximum. Most other suppliers use branch extension or max.

• About the quality of flowers: We have strict requirements on flower materials and designs, please check our daily updates on Instagram. Even if you see similar styles or designs to our products from other suppliers, please pay attention to the following subtle differences: SIZE (length, width and height), DENSITY (quantity and type of flower material), MATERIAL (realism), DESIGN of the finished product (stability, visual harmony and innovation).

• About the quality of the stands: Some stands look very good in pictures or videos, but please pay attention to their practicality, that is, the key information that cannot be presented in pictures or videos: STABILITY, CONVENIENCE of installation and disassembly. Most other suppliers offer stands that are very thin, bad stability, and are just visually pleasing.

• Another important note for flowers: You may notice that in some products, there are two flowers of the same size, but there will be slight differences in the proportions in the pictures or videos. Because we may arrange the flowers in some positions relatively closely during the actual construction process, so as to maintain the visual coordination of the actual effect. All professional event planners can understand the issue easily, and we have to mention it to our customers who choose our flowers for their own events. In a word, you will receive the actual product with the size in your order, promised. In many cases, we will exceed the size you ordered. In ten years, we have never had customer feedback about cutting corners.

• Support Team will contact you within 1 working day to confirm further details after receiving your order.
  
• Get more real shots on our Instagram page, or just contact us directly for it.
  
• Support 100% customization, including details such as color, size, flower arrangement design, flower material, flower type, etc.
  
• Click to get how we effectively implement your unique wedding/event ideas.

We know that our products carry many expectations of every consumer. Some people in love will customize their floral products to us a year or even longer in advance. There are also some customers who need to receive the product in a short time for some reason.

We fully understand both situations. Therefore, we will contact the customer as soon as possible after receiving the paid order to get the delivery time they want. Click to learn about our order process. 

Shipping & Delivery Solutions

* We accept expedited processing of orders, please contact us for specific details. We will not add any fees except in extremely special circumstances.

Tracking

You will receive an email when your order is shipped out, your tracking number and tracking website will be provided. The tracking number will be active within 24 hours, and this may take longer during events or holidays. Besides it, you can feel free to contact us through our official contact channel, click to learn more.

If you are unable to track your package properly, please contact us and we will resolve the issue within 24 hours.

Delivery delay or time-out

We rarely have issues with delayed or time-out deliveries. Due to uncontrollable factors such as weather or customs inspection and so on, you may experience delivery delays but our Support Team will make all efforts to get your package to you as soon as possible. Trust us.

Note

Fees: Except for extremely special extreme circumstances, we will not charge additional packaging and transportation fees.

Packaging: We will carry out a targeted packaging solution according to the characteristics of the product, so as to prevent the product from being damaged to the greatest extent.